Health care merger places Hawaii's well-being at risk.

Virtual Urgent Care

Quality Care, Anywhere

Connect with licensed health care providers via secure video call, no matter where you are in Hawaiʻi. Whether you’re at home, at work, or on the go, you can receive same-day medical advice, diagnosis, and treatment for non-emergency symptoms, all from the comfort of your location.

Open 7 days a week, 7:00 am to 7:00 pm.

Why Choose Virtual Urgent Care?

Convenient

Avoid the hassle of commuting, long waits, and crowded waiting rooms.

Flexible Scheduling

Book same-day appointments quickly and effortlessly online or by phone.

User-Friendly Experience

Easily connect with your provider through our simple-to-use platform that’s available on any device—little to no technical skills needed.

What We Treat

We provide care for a wide range of non-emergency health issues.

  • Cold and flu symptoms
  • Cold sores
  • COVID-19
  • Diarrhea
  • Ear infections
  • Emergency contraception
  • Headaches or migraines
  • Heartburn and indigestion
  • Insect bites and stings
  • Minor allergic reactions
  • Muscle pains
  • Nausea and vomiting
  • Pink eye
  • Rash and skin conditions
  • Sinus infections
  • Urinary tract infections (UTI)
  • Work notes
  • and more!

For emergencies or life-threatening conditions, please call 911 or visit the nearest emergency room.

Cold & Flu
Cold sores
COVID-19
Diarrhea
Eear Infections
Emergency contraception
Headache
Heartburn and indigestion
Insect bites and stings
Minor allergic reactions
Muscle pains
Nausea and vomiting
Pink eye
Rash and skin conditions
Sinus problems
Urinary tract infection
Work note
and more!

For emergencies or life-threatening conditions, please call 911 or visit the nearest emergency room.

How to Schedule

Scheduling an appointment is quick and easy.

  1. Go to mychart.qhs-web-staging.mystagingwebsite.com/MyChart/AnonymousTelehealth.
  2. If you have a Queen’s MyChart account, select ‘Log in and schedule.’ To schedule without an account, select ‘Schedule as a Guest.’
  3. Follow the prompts to complete your appointment scheduling.

Prefer to call? Call us at 808-691-6789.

Frequently Asked Questions

You’ll need a smartphone, tablet, or computer with a camera and microphone, plus a stable internet connection.

Most visits take less than 15 minutes, depending on your condition.

No, you can’t choose a specific provider, but rest assured you’ll receive care from one of our skilled, licensed providers.

Yes, if appropriate, your provider can prescribe medications and refills for chronic conditions. We don’t prescribe strong pain medication (opioids), anti-anxiety medication, or other controlled medications, such as Adderall or benzodiazepines.

Your provider can order:

  • COVID-19, influenza, and RSV tests
  • Urinalysis tests
  • Limited chest and extremity x-rays

If you need additional in-person care, your provider will guide you to the appropriate next steps.

Yes, we offer language interpretation services. To request services, please make a note when booking your appointment.

The cost depends on your insurance and the care provided. We accept most major insurance plans, and discounted self-pay options are available. You may call us at 808-691-6789 to validate your insurance coverage, or contact your insurance provider for more information.

We accept most major insurance plans. Contact your insurance provider or call us at 808-691-6789 for more information.

You can access your visit records through the Queen’s MyChart patient portal.

Yes, your visit is completely secure and HIPAA-compliant, protecting your personal and medical information.

You can call us at 808-691-6789. To avoid technical issues, ensure you have a stable internet connection during your visit.

You’ll be prompted to complete an optional survey following your visit. You can also contact Queen’s Patient Relations at patientrelations@qhs-web-staging.mystagingwebsite.com.